July 22, 2024

Chatgpt to Power Dubai’s Dewa Digital Services to New Heights

digital services

digital services

Last Updated on June 2, 2024 by newseditor

As we approach 2023, artificial intelligence (AI) plays an increasingly pivotal role in shaping how we interact with technology. One area where this is particularly evident is the delivery of digital services. Companies are turning to AI-based solutions to improve the customer experience and streamline their operations, and Dubai’s DEWA (Dubai Electricity and Water Authority) is no exception. DEWA has recently partnered with ChatGPT, an AI-based conversational platform, to take its digital services to new heights.

The collaboration aims to leverage ChatGPT’s advanced AI capabilities to provide customers with a more efficient and personalized service. By implementing this upgrade, DEWA will become the world’s first utility and UAE government body to use this innovative technology. Through this exciting partnership, DEWA aims to provide customers with faster and more accurate responses to their queries while improving the overall customer experience. The AI capabilities of ChatGPT will play a crucial role in achieving these goals by automating key processes and enabling efficient handling of customer inquiries.

The ChatGPT Debate: Decoding The Controversy Surrounding Its AI Capabilities

OpenAI, later purchased by Microsoft, created a chatbot called ChatGPT that uses AI capabilities. Using data that is freely accessible online, the software generates plausible human replies to questions in a few seconds. One of the key features of ChatGPT is its ability to understand and respond to natural language questions without relying on predefined rules or templates. This makes the platform highly versatile and capable of handling many use cases. ChatGPT’s AI capabilities could potentially revolutionize the way DEWA interacts with its customers and employees.

DEWA’s AI-Powered Digital Services: ChatGPT Technology By Moro Hub

To increase customer satisfaction and deliver sophisticated digital services that improve client experiences, DEWA is spending heavily on strengthening its digital infrastructure to speed up its digital transformation. Moro Hub, a Dewa subsidiary, will be the technology provider. The goal is to use this technology to better assist clients and staff in receiving the needed services. In this way, DEWA can guarantee that its clients get cutting-edge, unified services that boost productivity and adapt to their evolving demands.

Digital DEWA: Pioneering Autonomous Systems For Renewable Energy And Storage

Dubai Electricity and Water Authority (DEWA) aim to shape an innovative digitized future for Dubai by leveraging the capabilities of Digital Dewa, its digital arm. One of DEWA’s ambitious objectives is to become the world’s first digital utility to utilize autonomous systems for renewable energy and storage. Advanced AI technology, ChatGPT, is expected to boost DEWA’s virtual services, facilitating the successful implementation of its vision for a sustainable future. This latest move continues DEWA’s usage of AI capabilities, which began in 2017 when the company created an AI road plan. It highlights the company’s pioneering achievements across all digital domains.


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