Al Rostamani Communications Honoured by Huawei for Excellence in Customer Satisfaction

Dubai, UAE – Al Rostamani Communications, a leading systems integrator and a member of the UAE’s Al Rostamani Group, has been named Huawei’s “Best Customer Satisfaction Partner of the Year 2024.” The accolade was presented during the Huawei 2025 Partner Summit in Dubai, which celebrated the company’s top-performing partners across innovation, service delivery, and customer experience.

Abdulla Hassan Al Rostamani established the Al Rostamani Group in the early 1950s, and it has long been a mainstay of the UAE’s commercial environment.  Al Rostamani Communications is renowned today for establishing industry standards in operational excellence and customer service, two areas that are becoming more and more important in the cutthroat ICT business.

“This recognition reaffirms our belief that trust is earned through every interaction,” said Youssef Fawaz, General Manager of Al Rostamani Communications. “Our commitment to delivering impactful client experiences is central to our mission and fuels our drive to continuously improve.”

A ‘High-Touch, High-Trust’ Service Model

The company’s “high-touch, high-trust” strategy is essential to its success.  Al Rostamani Communications has established a solid reputation for dependability through frequent on-site engagements, open communication, quick response times, and frequent client satisfaction surveys. Its robust nationwide service network further ensures minimal downtime and uninterrupted business operations for clients—contributing to some of the highest client retention rates in the UAE’s ICT sector.

“At Huawei, we value partners who are as committed to customer success as we are,” said Shan Xiaoping, Director of Partner Development & Management at Huawei UAE. “Al Rostamani Communications has consistently delivered outstanding service, enabling clients to fully capitalise on the potential of advanced ICT solutions. We are proud to recognise them with this award and look forward to driving even greater innovation together.”

Global Expertise, Local Impact

The recognition also highlights the alignment between Al Rostamani Communications’ service ethos and the broader strategy of the Al Rostamani Group, which prioritises customer-centricity, digital excellence, and the fusion of global best practices with deep local insight.

Commenting on the award, Mazen Dalati, CEO of Al Rostamani Group, said:
“I extend my congratulations to the Al Rostamani Communications team for this well-deserved honour. Their client-first approach and execution excellence embody the values of our group. We also express our appreciation to Huawei for their continued partnership. Together, we are demonstrating how UAE-grown capabilities, supported by global technology, can drive meaningful progress for businesses and the nation alike.”

As the UAE accelerates its ambitions to become a global leader in digital infrastructure and innovation, such collaborations offer a blueprint for sustainable, locally-driven transformation.